We hope you love your VIEVE products, but if you change your mind, you can return your items for free. For hygiene reasons, items must be unused, in their original packaging, and returned within 14 days of receiving your order.

Create a Return:
To start your return, simply go to our Royal Mail Returns Portal and follow the instructions on the site. You will need your order number, name and address. You will be able to find your order number within your shipping confirmation email.

Provided your return is in the original packaging, follow the steps outlined on the Royal Mail portal:

• Click "Box/bag"
• Click "Yes" as our packaging is less than 20kg and smaller than 61cm (L)x46cm(W)x 46cm(D)
• Select a reason for your return
• Enter your name and address
  

This will generate a label which you can print off, attach to your VIEVE package, and take to your local Post Office.

No printer? No problem. You will also be sent a QR code via email which you can show the Royal Mail team and they will take care of the rest.

Make sure to retain the receipt as proof of your return.

Due to hygiene reasons, we will only be able to offer a refund on unused items.

If you're based in the EU or an EFTA country (including Switzerland, Norway and Iceland), you have the right to withdraw from your order within 14 days of delivery — no reason needed. The 14-day period begins on the date of confirmed delivery.

If you exercise this right, you'll receive a full refund including your original outward shipping costs. Please note that the cost of returning goods to us remains your responsibility. Please note that for hygiene and health protection reasons, sealed beauty products that have been opened are not eligible for withdrawal.

To initiate a withdrawal, please use this link.

We will contact you via email as soon as we receive your return and process your refund. Please always ensure you obtain your proof of postage receipt for your records.

We are unable to reimburse postage costs for items returned from outside the UK however you can opt to pre-pay this charge when using our International Returns Portal. Please note that EU and EFTA customers exercising their Right of Withdrawal are entitled to a full refund of the original outward shipping costs, though the cost of returning goods remains the customer's responsibility. See the EU Right of Withdrawal section below.

If you do wish to return items to us, please do so unused, sealed and in its original packaging within 14 days. We will contact you via email as soon as we receive your return and process your refund. Please always ensure you obtain your proof of postage receipt for your records.

If your package is visibly damaged on delivery, please ensure you take photographic evidence and tell the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened, please contact our Customer Service team within 48 hours of receiving your order at support@vieve.co.uk

You can return your item free of charge from an address in the UK, you simply need to generate your QR code following the steps outlined in ‘UK RETURNS’.

We regret that we cannot reimburse postage costs for items returned from outside the UK.

We will refund you as quickly as possible by sending the money back to your original payment method.

If you run into any issues at all, please contact our Customer Service team at support@vieve.co.uk

We are unable to accept returns on products not purchased online from www.vievebeauty.com, however if you have purchased a product at one of our authorised retailers/counters, please do contact them directly.
We kindly remind our customers that products purchased at our Pop-Up events are final sale and cannot be returned or exchanged online. If you have received a damaged or faulty product please reach out to our customer service team for assistance. Thank you for your understanding!

For all bundles/kits, please note that individual components may not be returned separately, they will need to be returned as an entirety.