Due to the ongoing conflict in the Middle East, deliveries to the following countries may experience temporary shipping delays. We’re continuing to ship to these destinations; however, transit times may be longer than usual due to circumstances outside of our control.
If your order is affected, please rest assured we’re keeping a close eye on it and will always do everything we can to get your VIEVE favourites to you as quickly as possible.

• United Arab Emirates
• Bahrain
• Kuwait
• Qatar
• Saudi Arabia
• Jordan
• Israel

For any questions about your delivery, our Customer Care team is here to help.

We offer worldwide express and standard tracked delivery options. Shipping costs are determined by zone, with a full breakdown found in the tables below.

The following shipping guidelines apply to all orders placed before 4pm, Monday to Friday. Please be aware delivery times act as a guide and on occasion may take slightly longer.

At checkout, you will have the opportunity to select your preferred delivery method and will be able to check the total order value (including postage and packaging costs) before you complete your order.

Eurozone: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece*, Ireland, Italy*, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia.

* Please note that only Standard Shipping is available for Italy and Greece.

** Please note that only Express Shipping is available for Australia and Switzerland.

***We’ve reinstated Standard Shipping to the USA, which is now available as a delivery option at checkout. We'll continue to monitor changes in US government regulations closely.

PLEASE NOTE DURING PEAK TRADING HOURS, UK EXPRESS SHIPPING WILL BE TEMPORARILY UNAVAILABLE UNTIL FURTHER NOTICE

VIEVE STANDARD SHIPPING COSTS

VIEVE EXPRESS SHIPPING COSTS

'Due to high volume order, please note your order may take longer to ship'

Delivery times vary depending on location and a detailed guide is provided in the shipping cost tables found in HOW MUCH IS DELIVERY.

Current estimated transit times for standard delivery are 3-5 working days for domestic and between 5-15 working days for international. Please be aware these delivery times act as a guide and on occasion may take slightly longer.

UK ORDERS

On completing your order, you will receive a confirmation email from VIEVE along with a separate email containing your tracking link. This link will enable you to track your order status from dispatch through to delivery.

INTERNATIONAL ORDERS

You will receive a confirmation email from VIEVE along with a separate email containing your tracking link. You can also track your order directly by clicking here.

If you haven’t received an email containing your tracking link please reach out to our Customer Service team on support@vieve.co.uk 

We ship worldwide, but are currently unable to ship to the following destinations due to their cross-border policy requirements: Spain, Mexico, Turkey, Russia, Ukraine, Malaysia, Indonesia, Argentina, Algeria, Peru, Venezuela, Uruguay, Vietnam.

There are no import charges if orders are placed within the UK, however for international orders, depending on your location, you may be subject to custom charges or they will be absorbed within your order total via our localised shopping experience, which will be made clear at checkout.

Yes. We know it's frustrating, but due to new US government regulations, customs and duties now apply to all orders shipping to the US.
These fees are now included and clearly shown at checkout, with a full breakdown of costs. This means the price you pay at checkout is final — you won’t face any unexpected charges on delivery.
We’ll continue to monitor these regulations closely and will update our website if anything changes.

We offer a wide range of currencies to ensure a seamless shopping experience wherever you are in the world. You can choose your country location and preferred currency by clicking on the top right-hand corner of the navigation bar next to the search icon.

At VIEVE we want all of our orders to reach you in perfect condition. If for any reason you have an issue with your order, whether it be lost, damaged or incorrect please reach out to our Customer Service team who will be happy to help.

For damaged or incorrect orders, please ensure you take photographic evidence of the damage and the packaging it arrived in, retaining the items until the issue has been resolved.  You can reach our Customer Service team on support@vieve.co.uk